First purchase refund window
If MotJAM is not a fit for your classroom, you may request a refund within 7 days of your first paid purchase. Please email support@motjam.com with the email address used for your MotJAM account and your purchase details.
Subscription renewals
Subscription renewals are generally non-refundable after renewal unless required by law. Teachers can cancel future billing before the next renewal date.
Cancellations
You may cancel your subscription to stop future billing. Cancellation does not automatically refund previous charges, but it prevents future renewals for that plan.
Paddle payment processing
Paddle may process refund and payment operations for MotJAM purchases. Refund timing can depend on Paddle, payment networks, banks, and the original payment method.
Contact
For refund requests or billing questions, contact support@motjam.com.